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Postal Delivery

For orders placed Monday to Friday we will aim to dispatch the same or next day, although during busy periods this may be between 2 and 3 days. Orders placed after Midday will be sent the following working day. Orders placed on Saturday and Sunday will be dispatched on the following Monday and Tuesday.

We primarily use Royal Mail for our deliveries as they comparatively have the lowest carbon footprint without offsetting. Parcels up to 30kg will be sent via Royal Mail Tracked 24/48. We may at times choose to send larger orders out via another provider.
 

Our standard mainland UK delivery charge (excluding Channel Islands) is £6.49 with an estimated delivery time of 48 hours. We also offer next day delivery for £7.49. Free Delivery is available on all orders over £50. We choose to use tracked delivery so you will know when your order is due to be delivered and you can be assured it will reach you safely.

Shipping times are from day of dispatch not day that they are ordered. These are not guaranteed services and delivery dates are estimates only. We regretfully cannot be held responsible for any delays in the delivery process which are outside of our control.

We will never use any single use plastic in our packaging to you. We do however reuse packaging from deliveries that come to us. This will include reused boxes and paper wrap. 

If you live in Europe, please contact us before ordering and we might be able to ship to you subject to international delivery rates.

If you have any problems with your order please refer to our returns policy or contact us.
 

Frequently Asked Questions:

How will I know that you have received my order?

You will receive an email confirmation when your order is received.

Is there a delivery charge?

We use Royal Mail 24/48 hour Tracked Delivery.

Next Day Delivery = £7.49

48 Hour Delivery = £6.49

There is no delivery charge for orders over £50 - Posted 48 hour tracked.

Shipping times are from day of dispatch not day that they are ordered. These are not guaranteed services and delivery dates are estimates only. We regretfully cannot be held responsible for any delays in the delivery process which are outside of our control.

Is there a minimum order value?

Yes. The minimum order value is £10.

How will be order be packaged?

All food is supplied in recycled paper bags. 

Some food items contain natural oils which may be absorbed by the brown paper bags. These food items may be packaged in different bags, in fully sterilised donated containers or will be double bagged to prevent natural oils seeping through onto other items; however, this may still occur.

We will never use any single use plastic in our packaging to you. We do however reuse packaging from deliveries that come to us. This will include reused boxes and paper wrap. 

Can I order liquid refills to be delivered?

No. Our ethos is to reduce the need for single use plastics and therefore provide all of our liquid refills in glass bottles. Due to the weight of glass and the risk of it being smashed during transit we cannot provide this service.

We do provide liquid refills to the local area please see the Doorstep Delivery page for information on this.

Will my food still be fresh?

Dried food will be packed as close to your delivery time as possible limiting the time it is out of the air tight containers used in store. We recommend unpacking your food as soon as possible and storing it in air tight containers. 

If you are ordering food products we would advise you choose the next day delivery option at checkout. We cannot be held responsible for any delays in delivery resulting in food items going off.

Please bear in mind delivery times if you wish to order fresh food such as bread and cakes as this will have an impact on its freshness when it arrives with you.

We cannot control the temperature of any products once they have been dispatched and therefore advise against ordering chilled products for postage although you may do so with the accepted risk.

How much can I order?

For food you can order as much as you like. For ease everything in the online shop is listed per 100g apart from herbs & spices which are listed as 10g. If you want more that 100g (10g) increase the quantity so for 500g of flour you would select 5 as the quantity.

When ordering please bear in mind we are a small shop and do not have a large storage space. If you wish to order bulk products please contact us first to be sure that we have them in stock. 

Do you offer bulk buy discounts?

We believe that everyone should pay the same price no matter how much they buy and people should not miss out if they cannot afford to or do not have the space to buy in bulk. We buy in bulk so you don't have to meaning you will always get the best and same price regardless of  how much you buy.

Can I order alcohol to be delivered?

Yes. We will not accept orders that contain only alcohol and on occassion we may need you to send us proof of age before we can ship your order.

How do I know what ingredients and allergens are in my order?

Ingredients and allergen information are listed on each product page. Allergens will also be highlighted on the label printed from the scales for food products. Although we do our very best to prevent cross contamination in store, due to the nature of being a refill store we cannot guarantee no cross contamination has taken place.

What do I do if there is an issue with my delivery?

Let us know as soon as possible if there is any issue with your order and we will do our best to rectify the issue as soon as possible.

Can I return items for a refund or exchange?

Due to safety regulations we cannot accept returns or exchanges on our liquids or foods. Please see the refund policy for further information.

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