Postal Delivery
We offer postal delivery across mainland UK (excluding Channel Islands) on all of our dry food and non-liquid products, dispatched via Royal Mail Tracked 24/48. We choose Royal Mail as our primary courier as they comparatively have the lowest carbon footprint without offsetting. Parcels up to 10kg are sent via this service; for larger items we may occasionally use an alternative provider.
Dispatch times: For orders placed Monday to Friday, we aim to dispatch the same or next working day, though during busy periods this may be 2–3 days. Orders placed after midday will be sent the following working day. Orders placed on Saturday or Sunday will be dispatched on the following Monday or Tuesday.
Delivery charges & options:
48-hour tracked delivery: £7.05
Next day delivery: £8.15
Free 48-hour tracked delivery on all orders over £60
There is a minimum order value of £10. Please note that shipping times are calculated from the date of dispatch, not the date of order. Delivery dates are estimates only and are not guaranteed — we regretfully cannot be held responsible for delays outside of our control. You'll receive an email confirmation as soon as your order is placed, and tracked delivery means you'll know exactly when to expect it.
Packaging: We will never use single-use plastic in our packaging. All food is supplied in recycled paper bags, and we reuse boxes and paper wrap from deliveries that come to us. Some food items contain natural oils which may be absorbed by the paper bags; these will be packaged in sterilised donated containers or double-bagged where possible, though some seepage may still occur.
Quantities & ordering: Everything in the online shop is listed per 100g (herbs & spices per 10g) — to order more, simply increase the quantity (e.g. select 5 for 500g of flour). Please note we are a small shop with limited storage, so if you're looking to order in bulk, contact us first to confirm stock availability. We cannot post orders over 10kg due to postage costs and the risk of damage — any orders over this weight will not be sent and a full refund will be given.
Pricing: We believe everyone should pay the same price regardless of how much they buy. We buy in bulk so you don't have to, meaning you'll always get the best price whether you order a little or a lot. We don't offer bulk buy discounts.
Freshness: Dried food is packed as close to dispatch time as possible to minimise time out of the airtight containers used in store — we recommend unpacking and transferring to airtight containers at home as soon as it arrives. If you're ordering food products, we'd recommend choosing next day delivery at checkout. We cannot be held responsible for delays in delivery that result in food items deteriorating. Please also bear delivery times in mind if ordering fresh items such as bread or cakes, as transit time will affect freshness. We cannot control the temperature of products once dispatched, so we advise against ordering chilled products by post — though you may do so at your own accepted risk.
Liquid refills: We're unable to offer liquid refills by post. Our ethos is to reduce single-use plastic, so all liquid refills are supplied in glass bottles — and due to the weight of glass and the risk of breakage in transit, postal delivery isn't possible for these products. If you're in our local area, liquid refills are available via our Doorstep Delivery service.
Alcohol: Yes, we can include alcohol in postal orders. Please note we won't accept orders containing only alcohol, and on occasion we may need proof of age before we can ship your order.
Allergens: Ingredients and allergen information are listed on each product page and highlighted on the label included with food products. While we do our very best to prevent cross-contamination, due to the nature of a refill store we cannot guarantee it.
Issues & returns: If there's any problem with your order, please let us know as soon as possible and we'll do our best to resolve it quickly. Due to safety regulations, we cannot accept returns or exchanges on liquids or food — please see our refund policy for further details.
International & European delivery: Courier restrictions mean we're unable to ship any liquid products outside of mainland UK. For non-liquid items, if you're based in Europe or further afield, please get in touch before ordering and we'll see what we can do.