Refund policy
Due to hygiene regulations all our food, liquid refill and bulk products are non-refundable.
For all other goods we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
Return the item to the store for your refund to be processed. You will automatically be refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
You can always contact us for any return questions hello@fantastic-noplastic.co.uk
Damages or Incorrect Item Received
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
• Gift cards
• Downloadable software products
• Some health and personal care items
Please do not send your purchase back to the manufacturer.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Refunds / exchanges for postal delivery items.
The above conditions apply for refunds / exchanges for goods received by post and also include the below.
To request a refund or exchange please email hello@fantastic-noplastic.co.uk with your order reference number, the name of the items you would like to return and the reason for the refund/exchange.
We will provide you with the returns address to send the item back. We will then inspect the returns and we will inform you of whether the return/exchange has been approved.
If the return is due to shipping error or damaged goods we will cover the cost of returning the item. In all other cases you are responsible for the cost of sending the item back.
Any items lost / damaged during the return of an item are the senders responsibility to follow up and claim directly ftom their chosen courier.
Once a refund has been approved, you will receive the appropriate amount within 7 days of the item being received by the brand. For an exchange, you will receive the item in the normal delivery time.
For any items lost in transit a refund or replacement will only be issued once Royal Mail has confirmed that the item is actually lost and not just delayed in their system somewhere. Royal Mail can take up to 30 days to report back on a lost item.
Products Sold by Weight and Nutritional Information
As a refill store, products purchased by weight are packaged in plain, unbranded packaging for dispatch.
Where nutritional information is available, it is displayed on the relevant product page under the product details. If this information is not shown, it means that nutritional information is currently unavailable or unknown. This may be because we have not been provided with the information, the product is a bespoke mixture prepared by us, or it is a mixture supplied by one of our suppliers.
By purchasing a product where nutritional information is not displayed, you acknowledge that this information is unavailable at the time of purchase. We cannot accept refunds or returns solely because nutritional information was not available, subject always to your statutory consumer rights and any legal requirements relating to allergens or food safety.