Cancellation policy

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.
Subscriptions 

Subscriptions are currently available on selected refill liquids. When you subscribe, you choose a delivery frequency at checkout and are charged for each recurring order at the price shown for your chosen plan, unless you cancel or change your subscription before that order is processed. You can manage, change or cancel your subscription using the link in your order confirmation emails. If you need help, contact us at hello@fantastic-noplastic.co.uk. Our returns and refunds policy applies to orders that have already been processed.

See our returns policy for more details on returns and refunds. 


Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.